Frequently Asked Questions
Everything you need to know about your PDPAOLA jewelry experience.
What materials are used in PDPAOLA jewelry?
Our jewelry is crafted using high-quality materials including 925 Sterling Silver, 18K Gold plating, and semi-precious stones. Each piece undergoes rigorous quality control to ensure durability and a premium finish.
How long does shipping take and what are the costs?
We offer worldwide shipping. Standard delivery typically takes 3-5 business days, while express shipping takes 1-2 business days. Shipping costs are calculated at checkout, and we offer free standard shipping on orders over a certain threshold depending on your location.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of delivery. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
How should I care for my jewelry to maintain its shine?
To keep your jewelry looking its best, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in their original pouch and cleaning them gently with a soft, dry cloth after each use.
Does my jewelry come with a warranty?
Yes, all PDPAOLA products are covered by a 3-year warranty from the date of purchase. This covers any manufacturing defects, but does not include damage caused by improper use or normal wear and tear.
Which payment methods do you accept?
We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' installments.